UNIVERSITI TUNKU ABDUL RAHMAN

Your Voice Matters

Together, We Create a Better Campus Experience
Your Feedback, Our Improvement. Know You Better, Serve You Better.

At the Department of Student Affairs (DSA), we believe that students are our partners in creating a better campus experience. Your feedback and suggestions are important to us. They help us understand your needs, evaluate our services, and continuously improve the support provided to students.

Choose one of the following:

A. Feedback on Student Services
Help us improve the services that support your campus life

B. DSA Surveys and Service Experience
Share your experience. Shape better services together

C. Incident Reporting and Complaint Channel
Speak up. Stay Safe. Your privacy matters.

A. Feedback on Student Services

Students who wish to provide feedback regarding the following student services:

  • Bus Schedules and Bus Services
  • Vehicle Stickers
  • Sports Facilities
may submit their feedback through the Student Feedback Form available in the Student Portal.

How to Access
UTAR Website → UTAR Portal → Student Feedback Form


This platform enables students to provide comments, suggestions, and recommendations relating to specific student services.

B. DSA Surveys and Service Experience

Besides the Student Feedback Form,
students are welcome to participate in the following surveys to help us evaluate our services and identify areas for improvement.

ACCOMMODATION REVIEW FORM

The aim of this form is to obtain students' perceptions and assessments of accommodation available around Kampar Campus.

The findings will help future students make informed accommodation choices and provide a better understanding of students' housing preferences.

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CAFETERIAS & PUSH CART SURVEY

Share your feedback on:
  • Pricing
  • Food Quality
  • Variety of Food
  • Cleanliness
  • Overall Dining Experience
Your feedback will help improve campus dining services.
[Cafeteria Survey]
VEHICLE STICKER COLLECTION SERVICE SURVEY

Thank you for using the Vehicle Sticker Collection Service.
Your responses will help us evaluate the effectiveness of the collection process, measure service quality, and identify opportunities for improvement.

Rate Now
CUSTOMER SATISFACTION SURVEY (CSAT) – Student Services Unit (SSU)

Have you recently contacted the Student Services Unit (SSU) through:
  • Walk-in Counter 
  • Phone Call 
  • DSA Hotline / Whatsapp
  • Social Media Inbox (Facebook / Instagram)
  • Tawk.to Live Chat
We would like to hear about your experience. This survey is applicable to services provided by Student Services Unit (SSU) officers only. (Click the link to find out the staff profiles.)

Service Categories
General Enquiries
Vehicle Sticker / Pass / Confirmation Letter Issuance /Temporary Pass Letter
Document Verification / Endorsement
Urgent Matters (e.g accident/incident happened on campus)

Customer Satisfaction Survey

C. Incident Reporting and Complaint Channel

The University is committed to providing a safe, respectful, and inclusive environment for all students.

Students who experience or witness any form of misconduct are encouraged to speak up and seek assistance.

Examples of misconduct may include, but are not limited to:

  • Sexual Harassment
  • Cyberbullying
  • Stalking or Intimidation 
  • Physical or Verbal Abuse 
  • Discrimination or Hate Speech 
  • Other Inappropriate Behaviour
How to Report an Incident

Step 1: Download the Incident & Complaint Form. Please download and complete the Incident & Complaint Form.
Download 1: Incident & Complaint Form
Download 2: Acknowledge Receipt of Evidence

Step 2: Prepare Supporting Evidence (if available)
Supporting documents may include:
  • Screenshots
  • Photos Emails or Messages
  • Witness Information
  • Other Relevant Documents
Step 3: Submit the Form
Kindly submit the completed Incident & Complaint Form together with any supporting evidence to:
  • cosm.kpr@utar.edu.my (Sexual Misconduct)
  • dsa@utar.edu.my (Others Misconduct)

Confidentiality and Fair Investigation
All reports will be handled professionally, fairly, and with due sensitivity. To safeguard the privacy of all parties involved, investigators are required to sign a Declaration of Confidentiality. Information obtained during the investigation process will only be disclosed on a need-to-know basis and in accordance with University policies and procedures.
Need Assistance?
Department of Student Affairs (DSA)
Room C113, Student Pavilion I (Block C) Kampar Campus

Tel: 05-468 8888 Ext: 2280
DSA Hotline: 016-210 0864
Email: dsa@utar.edu.my

Office Hours
Monday – Friday 8.30 a.m. – 5.30 p.m.