UNIVERSITI TUNKU ABDUL RAHMAN

Frequently Asked Questions

Student Services

1.How do I get my Permanent Student ID card?

Upon registering on campus, you are required to obtain a Temporary Student ID Pass from the Department of Student Affairs (DSA) for you to access the campus within 1 month from the first day of classes. You have to return the Temporary Pass when collecting your Permanent Student ID Card from the IT Infrastructure and Support Centre (ITISC). 

Please refer to the Student ID Photo Taking Schedule available on your Orientation Handout take your photo. If you miss the schedule, you will have to arrange an appointment at the Software Development and Multimedia Services Centre (SODEMC). 

Your Permanent Student ID will be available for collection from ITISC when ready. You are required to have valid identification on campus at all times. The Department of Safety and Security (DSS) may take action if you are caught without your Student ID. 

2.How to replace my Temporary Student ID Pass/ Permanent Student ID card?

a) Temporary Student ID Pass (Temp ID)

You will be charged RM5.00 if you need to replace your Temp ID at DSA. 

b) Permanent Student ID Card

You are required to replace your Student ID Card in the following circumstances:

i) Lost Card

Report to DSS immediately. If it is not found after 3 days, you MUST make a replacement ID card. Charges are as follows:
Reprint of Temp ID - RM5.00
Replacement of Permanent ID - RM25.00 (1st time), RM50.00 (2nd time), RM75.00 (3rd time onwards)
Note: Should the loss be due to robbery, snatch theft or factors outside your control, a 50% discount can be given, with relevant documentation/evidence (.e.g police report)

ii) Date Expired

Expired ID Cards can be replaced with relevant documentation (i.e. letter of extension of studies). 

iii) Damaged Card
You are required to pay for your replacement ID Card at the Division of Finance and show your receipt to SODEMC/ITISC Office for the replacement. 

3. Can I transfer my UTAR vehicle sticker to someone?
All students vehicle stickers are NOT transferable.

4. What shall I do if my vehicle needs to be sent for repair?

  • If your car is under maintenance/ or sent for repairs, you are not allowed to transfer your sticker to another vehicle because the sticker belongs to the registered vehicle number only. 
  • Please come to DSA and obtain a temporary pass letter. The letter is only valid for 2 weeks. No second letter would be issued for the same student in each trimester. 
  • If you decide to change your vehicle, kindly renew your vehicle sticker for RM5.

5.Can I alter my UTAR vehicle sticker?

No. If you are caught altering your sticker, disciplinary action will be taken against you.

6.If my sticker is not written clearly/accidentally rubbed off, can I re-write it by myself?

No. You need to bring it to DSA for amendments.

7.What should I do if I lose my car/motorcycle sticker? 

Submit a vehicle application form and write in a formal letter to DSA to request for a new sticker. RM5.00 will be charged for reissuing a new sticker.

8.What types of vehicle passes are available in UTAR? 

The available vehicle passes are Student Vehicle parking sticker, Night Pass (valid after 6pm), and Final Year Project Pass (only applicable to final year students who are currently doing research papers on science/engineering course subject to the recommendation of Supervisor and the approval of the Faculty Dean). These passes may be requested from the following departments:
Kampar Campus: Department of Student Affairs
Sungai Long Campus: Department of Safety and Security

9.What shall I do if I lose my personal item/s?

Please proceed to Department of Safety and Security to report your lost item. If it is found, you will be contacted accordingly.

10.Can I claim insurance if the accident were to happen during trimester break?

For UTAR local student, you may make an insurance claim even if the accident were to happen during trimester break (inside or outside UTAR), as the Group Personal Accident Insurance cover you 24-7 worldwide.

For international student of UTAR, you are covered under the AIA International Student Medical Insurance via Education Malaysia Global Services (EMGS) for outpatient, inpatient and hospitalization within Malaysia only.

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Clubs & Societies & Sports & Recreation

11.How do we start a club/society on campus?

NOTE: For information on club/societies and applying for recognition at Universiti Tunku Abdul Rahman (UTAR), please refer to Regulation XIV - Societies and Student Activities.

Forms:
Application for Preliminary Registration of a Student Society
Pro-Tem Executive Committee List
Meeting Minutes Format
Notice of Meeting Format

All completed documents shall be submitted to the Student Affairs Committee (SAC) meeting for discussion and approval.

If the application for recognition is successful, a notice of recognition will be sent from Department of Student Affairs informing that the recognition has been approved.

12.How to write a club/society constitution?

The pro-tem committee needs to have a copy of the club/society's constitution that follows the guidelines provided as below:-

Constitution of UTAR Student Society (Course based)
Constitution of UTAR Student Society (Non-Course based)

13.How to get funding for club/society events?

- Fund-Raising from external organizations/authorities.
- Sponsorship (Monetary or Otherwise)

NOTE: Prior approval must be obtained from the Head of Student Affairs before any society can enter into any agreements/contracts, verbal or written, with any external organization.

14.How to write a sponsorship letter?

Sponsorship letters that follow the guidelines provided need to be vetted by the Languages and Linguistics lecturer. Sample of Sponsorship Letter

15.How can we advertise our club/society events?

- Request to post your event on the Department of Student Affairs' Facebook Page and Event Calendar.
- Post the event on your club/society website/Facebook.
- Send the details of your event out to your club/society via email/WhatsApp/messenger etc.
- Request to post your event on UTAR Portal.
- Host a booth or information table on campus to recruit members, highlight your club/society activities, and promote your events.

16.How to contact a DSA officer-in-charge?

Drop by our office at Department of Student Affairs. See our Clubs & Societies Unit officers here

17.What is “Best Club & Society Award”?

The Best Club and Society Award shall be awarded to a club and society committee that has performed an excellent job within their elected term of service. The criteria to determine the Best Club and Society Award click HERE.

18.What is “Best Student Leader Award”?

The Best Student Leader Award is designed to reward those students who are committed to take on leadership positions that require a significant amount of time, energy, enthusiasm, effort, and thought. Students serving as chairperson or vice chairperson of a registered student club or society, university-sanctioned committee, committee of a university-wide project or activity (to be determined by DSA) or hold office in UTAR Student Representative Council are eligible to receive this award.

All student awards will be recommended by the Student Affairs Committee and forwarded to the UTAR Senior Management Committee for approval. The award would be given out during the UTAR Ball.

Award criteria click HERE.


Counselling & Guidance

19.Do you need to pay for counselling services?

No, all counselling services are free of charge.

20.Do you need to make an appointment with a counsellor when we seek help from them?

Yes, you have to come to DSA Office, Monday to Friday from 8.30am-5.30pm, except weekends and Public Holiday(s), to make an appointment with your respective counsellor.

21. Is Counselling for sick people?

No, counselling is for normal people for better self-understanding and life adjustment.

22.Is Counselling for problematic people?

No, counselling is for those looking for better coping and personal development.

23.Is Counselling for disciplinary cases?

Yes, counselling is given for disciplinary cases and upon volunteerism, which are all strictly private and confidential.